Privacy and Personal Data Notice

At Creative Books, we aim to handle personal information responsibly and transparently. This notice explains what information may be collected when you visit creativebooks.shop, place an order, access a digital product, or contact our support team. It also explains why we use that information and what choices may be available to you.

Information You Provide to Us

We may receive personal information directly from you when you:

• Purchase a digital product;
• Create or use a customer account;
• Contact us about an order;
• Request support or a refund;
• Subscribe to promotional communications.

This information may include your name, email address, billing details, order history, communications with our team, and any information required to complete your request.

Payment details are processed through authorised third-party payment providers. Creative Books does not normally receive or store complete card numbers.

Information Collected Through the Website

When you browse our store, certain technical information may be collected automatically through cookies and similar technologies.

This may include:

• Your IP address;
• Browser and device information;
• Pages viewed and actions taken;
• Referral information;
• Approximate location;
• Website performance and analytics data.

We use this information to maintain the security of our store, understand how customers use the website, identify technical problems, and improve the shopping experience.

Why We Use Personal Information

Depending on the circumstances, we may use personal information to:

• Process payments and manage orders;
• Deliver access to eBooks and other digital materials;
• Provide customer support;
• Handle refund or account requests;
• Prevent fraud and protect the website;
• Maintain financial and transactional records;
• Improve our products, services, and website;
• Send marketing messages where permitted;
• Comply with legal, regulatory, or contractual obligations.

Under UK data-protection rules, a privacy notice should identify the purposes and lawful bases for processing rather than only describing general uses.

Legal Grounds for Processing

We may rely on one or more of the following legal grounds:

• Contract: when information is necessary to complete an order, deliver a product, or provide requested support;
• Legal obligation: when records must be retained or information must be processed to comply with applicable law;
• Legitimate interests: when necessary to operate, secure, and improve our business, provided those interests do not override your rights;
• Consent: where we ask for permission, including for certain marketing communications or non-essential cookies.

Where processing is based on consent, you may withdraw that consent at any time.

Service Providers and Data Sharing

We may share limited personal information with trusted organisations that help us operate the store, including:

• Shopify and website-hosting providers;
• Payment processors;
• Digital delivery and customer-account services;
• Email and customer-support providers;
• Analytics, security, and fraud-prevention services;
• Professional advisers and public authorities where legally required.

These organisations should receive only the information reasonably necessary to perform their services.

We do not claim to sell customer information as part of our ordinary business activities. However, advertising or analytics tools may process information according to their own privacy practices, where enabled on the website.

International Processing

Some service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will seek to use recognised safeguards required by applicable data-protection law, such as adequacy regulations or approved contractual protections.

How Long Information Is Kept

We retain personal information only for as long as reasonably necessary for the purposes described in this notice.

The applicable period may depend on:

• The duration of the customer relationship;
• Order, accounting, and tax requirements;
• Fraud-prevention needs;
• Legal claims or disputes;
• Contractual and regulatory obligations.

Information that is no longer required will be deleted, anonymised, or securely disposed of where appropriate. The ICO states that privacy information should explain retention periods or the criteria used to determine them.

Security Measures

Creative Books uses reasonable technical and organisational measures intended to protect personal information against accidental loss, unauthorised access, misuse, alteration, or disclosure.

No online system can guarantee absolute security. Customers should avoid sending sensitive payment or identity information through unsecured communication channels.

Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

• Request access to personal information held about you;
• Ask for inaccurate information to be corrected;
• Request deletion of information where the law permits;
• Restrict or object to certain processing;
• Receive certain information in a portable format;
• Withdraw consent where consent is the legal basis;
• Object to direct marketing.

These rights are subject to legal conditions and exceptions. The UK framework includes rights relating to access, correction, deletion, restriction, objection, and other forms of control over personal data.

To submit a request, contact:

Email: customer@creativebooks.shop

We may need to verify your identity before completing a request.

Marketing Preferences

You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us.

Even after opting out of marketing, you may still receive essential communications relating to orders, account security, refunds, or customer support.

Cookies

Creative Books may use essential cookies to operate the store and, where enabled, optional cookies for analytics, personalisation, or advertising.

Where required, customers will be given a choice regarding non-essential cookies through the website’s privacy or cookie settings.

Complaints

Please contact us first if you have concerns about how your personal information has been handled.

You may also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection. The ICO recommends that privacy notices explain how individuals can raise concerns with the relevant regulator.

Changes to This Notice

We may update this Privacy Notice to reflect changes to our services, legal obligations, or data-processing practices.

The revised version will be published on this page with a new effective or last-updated date.

Contact Creative Books

Questions or requests regarding personal information may be sent to:

Store: Creative Books
Website: creativebooks.shop
Email: customer@creativebooks.shop